Refund policy

At Top sports jewelry & awards, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. 

Top sports jewelry & awards offers warranties on physically defective products. This includes awards that are broken or damaged in shipping.

Defective products will be replaced as long as a warranty claim is made within 20 days from orders.

Please submit all of the requested information to Topsportsjewelry@gmail.com.

• Customer's name, address, and phone number
• Name of store the product was purchased from
• Order number
• Purchase date
• Image(s) or video of problem with product. Please only send .jpeg files only
• Product style number or brief description of product 
• Brief description explaining problem with product.

Please allow 48 hours after submission for your warranty claim to be reviewed by our engineering team.

If we determine the damage falls under our policy, your warranty claim will be processed within 72 hours (3 Business Days) of submission. You will receive an emailed invoice which will include your tracking number as well as items shipped.

If we determine the damage does not fall under our policy, we will contact you within 48 hours explaining our reasoning and offer options to repair or replace your damaged product.

NOTE: Don't send products back to us without our approval . No refunds will be given if the item is used and not returned in the original packaging.We will discuss the final compensation plan according to the videos or pictures of the damaged products provided by the customers. In most cases we do not need your product sent back, however we reserve the right to request it be sent back if needed for review. We do not require your item to determine the nature of the warranty claim.

If you have not heard from us WITHIN 48 HOURS, please send an email to Topsportsjewelry@gmail.com

  If the product needs to be returned for refund after negotiation and agreement with the customer, the customer needs to pay the freight for the return and send the product to our company address : ROOM 1804 Beverly House,93-107 Lockhart Road,Wan, HONG KONG 999077 .

 We will refund the original amount of compensation to your PayPal account according to the agreed amount.

 If you have any questions, please contact Topsportsjewelry@gmail.com,We'll get back to you within 24 hours.